Legal
Shipping Policy
Everything ships from our studio in El Paso, Texas.
Processing time
Orders placed on a business day are packed and dispatched within one business day. Orders placed over the weekend leave on the next business day.
Delivery estimates
Standard US delivery typically takes 2–5 business days after dispatch. You receive a tracking link by email as soon as the parcel is scanned by the carrier.
Shipping costs
Shipping is free on US orders over $40. Below that threshold a flat rate is shown at checkout before you pay.
Address accuracy
Please double-check your shipping address at checkout. If a parcel is returned to us as undeliverable we will contact you to arrange a reshipment or a refund.
Contact us
Email support@alurashop.xyz.
Phone: (307) 392-8090 | Live Support: Monday – Friday, 9:00 AM – 5:00 PM MST